Privacy Policy

This Privacy Policy describes how Fresha Pet Foods ("we", "us", or "our") collects, uses, and discloses your personal information when you visit our website (the "Site"), submit an enquiry, or otherwise communicate with us (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" means you as a website visitor or individual who interacts with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. We will post the updated version on this page and update the "Last updated" date.

How We Collect and Use Your Personal Information

We collect personal information to provide and improve our Services, respond to enquiries, and communicate with you.

We may use your information to:

Respond to enquiries submitted through our website

Communicate with you about our products or services

Improve our website and user experience

Comply with legal obligations

Protect our business and users

What Personal Information We Collect

The type of personal information we collect depends on how you interact with us.

Information You Provide Directly

When you submit an enquiry or contact us, we may collect:

Your name

Email address

Phone number

Any information you include in your message

Providing this information is optional, but without it we may not be able to respond to your enquiry.

Information Collected Automatically (Cookies)

We may collect certain information automatically when you use our Site, including:

IP address

Browser type and device information

Pages visited and interactions on the Site

This information helps us understand how visitors use our website and improve performance.

Cookies

We use cookies and similar technologies to:

Ensure the website functions properly

Analyse website traffic and usage

Improve your browsing experience

You can control or disable cookies through your browser settings. However, this may affect how the Site functions.

How We Disclose Personal Information

We may share your personal information in limited circumstances, including:

With service providers who help operate our website (e.g. hosting, analytics)

Where required by law or legal process

To protect our rights, safety, or property

We do not sell your personal information.

Third Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing any personal information.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16. If you believe a child has provided us with personal information, please contact us so we can remove it.

Security and Retention of Your Information

We take reasonable steps to protect your personal information. However, no method of transmission or storage is completely secure.

We retain personal information only as long as necessary to:

Respond to your enquiry

Meet legal obligations

Resolve disputes

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to:

Access the personal information we hold about you

Request correction of inaccurate information

Request deletion of your information

Withdraw consent to communications

To exercise any of these rights, please contact us using the details below.

Complaints

If you have concerns about how we handle your personal information, please contact us. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

International Users

Your personal information may be stored or processed in countries outside your own. We take reasonable steps to ensure your information is handled securely and in accordance with applicable laws.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Fresha Pet Foods
Email: [email protected]
Address: 22-23/176 Sunnyholt Rd, Kings Park NSW 2148

Last updated: 12/04/26